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Program Management
- Identification of KPIs (key performance indicators) and requirements gathering
- Identifying the user roles and stories
- Location assessments concerning risk, performance, agility and resources
- Plan development, monitoring and measurement
- Identify the interdependencies between the involved vendors
Project Organization and Governance
- UX strategy development – User-centric design
- UX design & development support
- Selection of the best fit technology that align with the key performance metrics
- Establish and apply a consistent project governance process that facilitates a smooth development/implementation experience
Program Tracking And Measurements
Deploy and utilize a consistent and detailed set of key project tracking tools with associated metrics to capture:
- Project scope and budgets
- Progress
- Risk
- Issues
- Defects
- Communication
- Define and establish quality assurance review process on large or complex projects