Healthcare

ON THE GO

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Healthcare

ON THE GO

A mobile platform that connects healthcare providers with clients in a HIPAA-compliant environment.

The Concept

TogetherCare is a cross-platform mobile application that was crafted by healthcare providers for healthcare providers. The application empowers providers to organize, manage, and complete in-home healthcare visits quickly and securely. It’s the modern day replacement for an archaic paper process that its highly regulated industry needed.

The Challenge

The healthcare industry is a highly regulated and bureaucratic one. Designing a mobile application that bragged both ease-of-use and security became the key facet of the platform. Our goal was simple: create an app that the non-savvy can use while safe-guarding clients’ protected health information.

User-centric Design

The healthcare industry is a highly regulated and bureaucratic one. Designing a mobile application that bragged both ease-of-use and security became the key facet of the platform. Our goal was simple: create an app that the non-savvy can use while safe-guarding clients’ protected health information.

User Flows

Our process began by sitting with each user type and exploring the jobs and tasks that needed to be completed within the application.

By addressing the user flows first, we were able to create meaningful user experiences that solved real-world user needs. Bringing the end user in from the very beginning helped prevent any costly missteps.

Testing & Prototypes

From the user flows we built an interactive prototype. This was then uploaded to test phones and deployed to the TogetherCare office for general testing followed by user interviews.

The testing process gave us incredible insight into the design needs and user experience. It showed us what work, and it showed us what didn’t. We were no longer building a mobile app based on assumptions. We were building a mobile app based on actual user experience, and you can see the results in the end product.

The Design

Given the age and demographic of the target users, we strived for a clean and easy-to-use interface. Throughout the app we used color to draw the eye and assist even the least tech-savvy user in completion of their tasks.